Professional Certificate in AI‑Driven Strategies for Public Relations and Customer

Description

This certificate program introduces professionals to the transformative power of artificial intelligence in communication and customer engagement. It focuses on how AI can enhance public relations campaigns, streamline customer service, and deliver personalized experiences at scale.

Content

• Discover AI tools for sentiment analysis and media monitoring.
• Learn how to design AI‑powered PR strategies that resonate with audiences.
• Explore customer service automation for faster, smarter responses.
• Gain practical skills to integrate AI into everyday communication workflows.

The program blends theory with hands‑on practice, ensuring participants can immediately apply AI strategies in their organizations. By the end of the course, learners will be equipped to lead innovation in PR and customer service, positioning their organizations for success in a digital era.